Terms and conditions

Plainspoken is provided by Logusman Inc ("we", "us"). If you are using the service on behalf of an organisation, you confirm you have authority to bind it. If you are using it as an individual, you confirm you are of legal age in your country.

By continuing to use Plainspoken you accept these terms. If you do not agree, stop using the service and close your account.

Plainspoken listens to an interview or practice session through your microphone, transcribes it, and returns short coaching cues, STAR scaffolds, pace and filler measurements, and a scored debrief. It deliberately does not produce answers for you to read aloud.

Coaching cues, transcriptions and scores are generated by automated systems and may be inaccurate, incomplete or poorly matched to your situation. They are general guidance only, not career, legal, financial or professional advice. You are responsible for what you say in an interview and for verifying anything the service suggests. Never present a machine-generated claim about your experience as fact.

You must not use Plainspoken to:

• break the law, or defraud or deceive an employer or assessor;
• record another person where recording requires their consent and you do not have it;
• generate false credentials, fabricated metrics or invented employment history;
• infringe anyone's intellectual property or privacy rights;
• send spam, malware, or probe, scrape or otherwise interfere with our systems;
• circumvent session limits, entitlements or other technical restrictions.

You are responsible for your prompts and inputs, for having the right to use any content you submit, and for how you use the output.

We may filter or refuse output, restrict content, and suspend accounts where use appears unlawful, abusive, or in breach of these terms. Rights holders can contact us at support@plainspoken.app to request a takedown; we act on valid complaints and terminate repeat infringers.

Keep your credentials confidential; you are responsible for activity under your account. Provide accurate information and keep it up to date.

We retain ownership of Plainspoken, its software, branding and documentation. You get a limited, non-exclusive, non-transferable right to use the service within the plan you bought. You may not reverse engineer it, resell or redistribute it, or bypass its technical limits. You keep ownership of your own content and grant us a limited licence to process it solely to deliver the service.

We do not guarantee that the service will be uninterrupted or error-free. Sessions depend on your microphone, your network and third-party AI providers.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, renewals, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; access and remaining sessions continue until the end of the period already paid for. Upgrades apply immediately; downgrades apply at the next renewal.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated policy violations. On termination your right to use the service ends; locally stored transcripts and debriefs remain in your browser until you clear them.

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including lost profits, lost opportunities, lost data or goodwill — including any hiring outcome. Our aggregate liability is capped at the fees you paid in the twelve months before the claim. Nothing here excludes liability for fraud, death or personal injury where the law does not allow it.

You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the jurisdiction in which Logusman Inc is established, and disputes are subject to the courts of that jurisdiction. Questions: support@plainspoken.app.